Health & Safety

Our Commitment to CleanlinessHealth & Safety

Your health, well-being and safety are on our minds. I hope you and your loved ones are well supported and even encouraged during this unprecedented time in our world. During these challenging months, we have taken a deep, reflective breath in order to curate an inspired guest experience prioritizing the safety and wellbeing of our entire Dream Inn family. Learn more about the steps below, that we are taking to ensure a safe and comfortable experience for all. From this adversity comes new ways to be together, to share and to continue our work and our passion to provide you with an unforgettable travel experience. We are grateful for your support, and we will be here when you’re ready to visit.

We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures. This program has been adopted from systems and protocols set in place by some of the leading hotel brands which developed these guidelines in consultation with leading public health medical professionals and fellows of Georgetown and Johns Hopkins Universities.

For any questions, please call (877) 665-9701 or email us at reservations@dreaminnsc.com.

General Detail Cleaning

Dream Inn uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are continually working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary Personal Protective Equipment (PPE).

  • Public Spaces and Communal Areas- The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, stair handrails, dining surfaces and seating areas. 
  • Guest Rooms- Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. 
  • Laundry- All bed linen and laundry will be as needed and continue to be washed at a high temperature and in accordance with CDC guidelines. Currently daily service for stay-over rooms will not be offered.
  • Room Recovery Protocol- In the event of presumptive case of COVID-19 in a guest’s room, it will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert.
  • Air Filter and HVAC Cleaning- The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.

Jack O’Neill Restaurant & Lounge

  • Host podiums including all associated equipment is sanitized at least once per hour
  • Service stations, service carts, beverage stations, counters, handrails and trays are sanitized at least once every two hours and logged by a manager
  • Payment terminals are assigned to a single server where possible and sanitized between each user and before and after each shift. If multiple servers are assigned to a Payment terminal, servers will sanitize their hands after each use
  • Dining tables, bar tops, stools and chairs are sanitized after each use
  • Condiments to be served in single use containers
  • Check presenters, votives, pens and all other reusable guest contact items are sanitized after each use or single use. Tablet or touchless option will be available
  • Menus are single use and/or disposable and available vis smart phone
  • Sanitize trays (all types) and tray stands are sanitized after each use
  • Food preparation stations are sanitized at least once every two hours
  • Kitchens are deep cleaned and sanitized at least once per day
  • Food and beverage items being prepared to be transferred to other associates using contactless methods.
  • Physical distancing at entries, waiting areas and queues
  • Peak period queuing procedures are implemented when guests are not able to be immediately sat
  • Lounge seating to be reduced
  • Tables and booths are utilized with appropriate physical distancing between each family or traveling
  • Bar does not offer seating
  • Manage the line flow at outlets to ensure coffee and food pick up areas remain appropriately distanced
  • Additional coffee options to open based on demand and length of physically distanced lines

Pool/Pool Deck

Cleaning & Sanitizing Protocol

  • Lounge chairs to be sanitized after each use
  • Guest contact surfaces to be sanitized after each use
  • Day beds to be washed and sanitized each morning
  • Towel desk, entry kiosks and all other desks and counters to be sanitized at least once per hour

Masks & Physical Distancing

Guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables, retail spaces and other physical layouts are arranged to ensure appropriate distancing. Dream Inn Associates are also advised not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other associates whenever possible. All outlets will comply with local or state mandated occupancy limits.

Touch Free Check in is now available: Arriving guests will receive and text or email to complete the check in process. Just stop by the front desk for keys.

Face Coverings are to be worn by all guests and associates while indoors.

  • MUST FASTEN SECURELY OVER NOSE AND MOUTH
  • HOMEMADE MASKS, SCARVES, BANDANNAS ACCEPTABLE
  • REQUIRED FOR AGES 2 AND UP

Pool Deck

  • Lounge chairs set with appropriate physical distancing
  • Maximum capacity set for Pool and Pool Deck.
  • Physical distancing guidelines will be required for all guests and associates
  • Pool Bar will maintain physical distancing guidelines,
  • Signage is posted

mask water

High Touch Objects

We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures. This program has been adopted from systems and protocols set in place by some of the leading hotel brands which developed these guidelines in consultation with leading public health medical professionals and fellows of Georgetown and Johns Hopkins Universities.

Sanitation of the following areas at least once every two hours:

  • Hotel entry doors
  • Elevators & buttons
  • Exterior benches
  • Trash bins
  • All restrooms to be sanitized at least once every two hours
  • All reusable collateral is removed from rooms
  • Newspapers are available in the lobby, with each paper taken and kept
  • Extra pillows and blankets stored in the guest room closets are removed and available upon guest request
  • Lobby communal table, front desk counters and vending machines

Guest Rooms

Specific sanitation is done on following guest room areas:

  • Desks, counter tops, tables and chairs
  • Phones, tablets and remotes
  • Thermostats
  • Cabinetry, pulls and hardware
  • Doors and doorknobs
  • Bathroom vanities and accessories
  • Bathroom fixtures and hardware
  • Windows, mirrors and frames
  • Lights and lighting controls
  • Closets, hangers and other amenities

Takeout | Delivery

Contact-less delivery. Just order up, and here it comes! 

Your food will arrive in a to-go bag in front of your door with a knock to notify you it has arrived. When done, set outside and give us a call. Want to go for a walk? Call in your order and come pick it up. Click here to learn more.

Available June 19th, 2020 (Friday, Saturday and Sundays)

Staff Safety Protocols 

Dream Inn associates are vital for an effective sanitation and health program. We value our associate’s safety and expect our guests, clients, and partners to do the same. Our team is dedicated to guest safety as well as their own, and will proved the upmost attentiveness to the following standards.

Back of the House - The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the associate dining rooms, associate entrances, associate restrooms, loading docks, offices, kitchens, Human Resources offices and training areas.

Shared Equipment - Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new associate. This includes phones, radios, computers and other communication devices, payment terminals, kitchen equipment, copiers & printers, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the hotel. Shared food and beverage equipment in back of the house office pantries will be sanitized at regular intervals.

Hand Washing & Hygiene - Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All Dream Inn associates have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after starting a shift.

COVID-19 Training - All Associates received training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, and Engineering.

Personal Protective Equipment (PPE) - Appropriate PPE will be worn by all associates based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE is mandatory. Every associate entering the property will be provided a mask and required to wear that mask while on property. Gloves will be provided to associates whose responsibilities require them as determined by medical experts including housekeeping, pool attendants, culinary staff and public area attendants in direct contact with guests.

Daily Pre-Shift & Timekeeping - Department meetings and/or pre-shifts are conducted virtually or in areas that allow for appropriate physical distancing between Associates. Larger departments stagger associate arrival times to minimize traffic volume in back of house corridors and service elevators. Hand sanitizer is available at each timeclock location and associates are required to sanitize their hands after clocking in. Our management team ensures constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.

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Welcome to Dream Inn.
We have updated our policies to ensure your health & safety.
Learn More

Thank You